Returns Policy

At usa-activewear.com, we are committed to your complete satisfaction. We understand that sometimes an item may not be the perfect fit or meet your expectations. Our returns policy is designed to be straightforward and fair, ensuring a hassle-free experience should you need to return a purchase. We strive to make the process as simple as possible while maintaining the quality and integrity of our products for all customers.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. This means it must be unworn, unwashed, and free from any signs of wear, deodorant, perfume, or makeup. All original tags and hygiene liners (where applicable) must be securely attached. We cannot accept returns on items that have been altered, damaged through misuse, or are not in a resalable condition.

Proof of purchase is required for all returns. Please have your order number ready when initiating a return request. For health and hygiene reasons, we are unable to accept returns on certain items unless they are faulty. This typically includes items like swimwear if the hygiene seal has been removed or compromised. We recommend trying on your activewear over your own undergarments to ensure the hygiene of the product is maintained.

How to Initiate a Return

If you wish to return an item, please contact our customer service team through the designated channel on our website. In your message, please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, provide you with a Returns Merchandise Authorization (RMA) number and further instructions.

Please do not send your purchase back to us without first obtaining an RMA number. Returns sent without prior authorization may not be accepted. Once your return is approved, we will guide you on how and where to send your package. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds and Exchanges

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.

We are currently unable to process direct exchanges. If you require a different size or color, we recommend placing a new order for the desired item and returning the original purchase for a refund following the steps outlined above. This is the fastest way to ensure you get the item you want.

Damaged or Defective Items

We take great care in packing and inspecting all orders before they are dispatched. However, if you receive a damaged or defective item, please contact us immediately upon receipt. Please provide your order number and clear photos of the damage or defect. We will review the issue and provide instructions on how to proceed, which may include a replacement or a full refund.

Final Sale Items

Please be aware that certain items may be marked as “Final Sale.” These items are not eligible for return, refund, or exchange unless they arrive damaged or defective. Any discounts or promotional offers applied to an order may affect the refund amount, and original shipping fees will not be reimbursed.

By placing an order with usa-activewear.com, you acknowledge that you have read, understood, and agree to this Returns Policy. Our goal is to ensure you are happy with your activewear and your overall shopping experience with us.