Shipping Policy

At usa-activewear.com, we are dedicated to providing a seamless and reliable shipping experience for all our customers. We understand that receiving your new activewear is an exciting part of the process, and our goal is to ensure your order arrives safely and efficiently. This policy outlines our procedures for order processing, delivery, and what to expect once your package is on its way.

📦 Order Processing

Once you place an order on our website, our team immediately begins processing it to get it ready for dispatch.

  • Processing Time: Please allow a standard processing period for our warehouse team to pick, pack, and prepare your items for shipment. During peak seasons, such as major sales or holidays, processing times may be slightly longer than usual. We appreciate your patience and understanding during these busy periods.
  • Order Confirmation: As soon as your order is successfully placed, you will receive an order confirmation email. This email serves as your receipt and confirms that we have received your order details.
  • Shipment Notification: Once your order has been processed and handed over to our shipping carrier, you will receive a separate shipment confirmation email. This email will contain your unique tracking number and a link to monitor your package’s journey to your doorstep.

🚚 Delivery Information

We strive to make the delivery process as transparent and straightforward as possible.

  • Shipping Destinations: We are pleased to offer shipping to a wide range of locations. During the checkout process, you can enter your address to see the available shipping options for your region.
  • Tracking Your Order: We believe in keeping you informed every step of the way. The tracking number provided in your shipment confirmation email allows you to follow your package’s progress in real-time. Please note that it may take 24-48 hours for the tracking information to be updated in the carrier’s system after you receive the notification.
  • Delivery Attempts: Our shipping partners will typically attempt to deliver your package. If a delivery attempt is unsuccessful, the carrier will usually leave a notice with instructions on how to reschedule delivery or pick up your package from a local facility.

🛡️ Shipping Protection & Liability

While we take every precaution to ensure your order arrives safely, we understand that issues can occasionally arise during transit.

  • Lost or Stolen Packages: usa-activewear.com is not responsible for any packages that are lost, stolen, or marked as “delivered” by the carrier but not received by the customer. We strongly recommend choosing a secure delivery location. If your tracking information shows your package as delivered but you cannot locate it, we advise you to:
    • Check with other members of your household or neighbors.
    • Look around your property, including porches, garages, or other potential hiding spots.
    • Contact the shipping carrier directly to inquire about the delivery details.
  • Incorrect Shipping Address: It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address before finalizing your purchase. We are not responsible for orders shipped to an address that is incomplete, incorrect, or undeliverable as provided by the customer. If a package is returned to us due to an incorrect address, we will contact you regarding the next steps, which may involve additional shipping fees for re-delivery.

🌍 International Orders

For our valued customers outside of our primary shipping region, please be aware of the following:

  • Customs, Duties, and Taxes: International shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost paid at checkout. Please contact your local customs office for more information on potential fees.
  • Regulations: It is the customer’s responsibility to ensure that the items ordered are permitted for import into their country.

By placing an order with usa-activewear.com, you acknowledge and agree to the terms outlined in this Shipping Policy. We are committed to providing you with high-quality activewear and a positive shopping experience from click to delivery.